Breaking News: CM Maryam Nawaz Launches Public Complaint Cell 2025 — “Awaz-e-Khalq” for Instant Grievance Redressal
Chief Minister Punjab Maryam Nawaz Sharif has officially launched the Public Complaint Cell 2025, titled “Awaz-e-Khalq”, to ensure transparent, quick, and citizen-friendly redressal of public grievances across Punjab. This initiative marks another significant step toward building a responsive and accountable government under the Punjab Chief Minister’s Complaint Center framework.
The Awaz-e-Khalq Complaint Cell is designed to receive and resolve complaints from citizens about public departments, hospitals, medicines, local government offices, and service delivery institutions through an efficient digital mechanism.
Introduction to Awaz-e-Khalq Complaint Cell 2025
The Awaz-e-Khalq (Voice of the People) is a flagship project by CM Punjab Maryam Nawaz, aimed at connecting citizens directly with the provincial administration. Through this system, individuals can register their complaints online, via mobile app, or by visiting district complaint centers. The system is integrated with data monitoring and automatic forwarding to the concerned departments for fast resolution.
Maryam Nawaz stated that this platform reflects her government’s commitment to providing justice, transparency, and immediate redressal to the people. She emphasized that Punjab’s citizens will now have a dedicated digital platform to voice their concerns and track their complaints in real-time.
Eligibility — Who Can Use Awaz-e-Khalq Complaint Cell 2025
| Category | Eligible to File Complaint |
|---|---|
| General Public | Any citizen of Punjab or Pakistan |
| Patients | Complaints regarding hospital staff, doctors, or medicines |
| Students | Issues related to education departments or institutions |
| Government Employees | Grievances regarding transfers, salaries, or harassment |
| Business Owners | Problems with taxation, PRA, or licensing |
| Farmers | Complaints about agriculture subsidies or machinery delays |
Every citizen, regardless of income, gender, or occupation, can use this system without any fee. The process is transparent, free, and secure.
Requirements for Filing a Complaint
Before lodging a complaint, users must have the following details ready:
| Requirement | Description |
|---|---|
| CNIC Number | Valid CNIC or B-Form for identity verification |
| Contact Details | Active mobile number or email address |
| Department Selection | Choose the relevant department for your issue |
| Complaint Details | Describe your problem clearly and concisely |
| Evidence (Optional) | Attach photos, receipts, or documents if available |
Once submitted, users receive a Tracking ID to monitor progress via the official dashboard.
How to File a Complaint — Step-by-Step Guide
Filing a complaint under the CM Maryam Nawaz Complaint Cell 2025 is simple and completely digital. Follow these easy steps:
- Visit the Official Portal:
Go to the Chief Minister Punjab Complaint Center website or the Awaz-e-Khalq App available on Android and iOS. - Register an Account:
Click “New Complaint,” enter your CNIC number and mobile number, then verify through OTP. - Fill in the Complaint Form:
Select your district, department, and category of issue. Write your complaint in clear language. - Attach Documents (Optional):
If relevant, attach supporting evidence such as pictures, bills, or receipts. - Submit and Get Tracking ID:
After submission, you’ll receive a unique tracking code to check the status anytime. - Follow-up and Feedback:
You’ll get SMS/email notifications about the resolution process. Once resolved, you can give feedback or rate the service.
Departments Covered Under Awaz-e-Khalq
The complaint cell connects with over 35 provincial departments, ensuring direct response and accountability. Key departments include:
- Health Department (Hospitals, Doctors, Medicines)
- Education Department (Schools, Colleges, Universities)
- Local Government (Municipal Issues, Cleanliness)
- Police and Law Enforcement
- Revenue and Land Records
- Agriculture and Livestock
- Punjab Revenue Authority (Taxation)
- Transport and Traffic Police
- Food and Price Control Department
- Social Welfare & Bait-ul-Maal
Each complaint is routed automatically to the relevant department, ensuring no manual delay or bias.
Benefits of CM Maryam Nawaz Complaint Cell 2025
| Benefit | Description |
|---|---|
| Quick Response | Complaints are automatically forwarded within 24 hours. |
| Transparency | Citizens can track progress in real-time. |
| Accountability | Departments must respond within a fixed time. |
| Accessibility | Available 24/7 online and at district offices. |
| Reform-Oriented | Identifies repeating issues for policy reform. |
| Digital Record Keeping | Every complaint is archived for data analysis. |
CM Maryam Nawaz emphasized that this system will not only solve public problems but also help reform departments based on data-driven insights.
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Integration with Digital Punjab Vision
The Awaz-e-Khalq initiative is a key component of Punjab’s Digital Governance Vision 2025, which includes e-Khidmat Centers, Dastak Doorstep Services, and the Citizen Feedback Portal. With this integration, the complaint system will complement other digital projects like:
- e-Registration of Businesses
- Smart Licensing System
- Digital Land Record Management
- Dastak Helpline and App
Together, these services aim to make governance transparent, paperless, and efficient for all.
Public Feedback and Early Response
Within the first week of launch, thousands of complaints were registered from various districts including Lahore, Faisalabad, Multan, and Rawalpindi. Most reports were related to hospital negligence, medicine shortages, and municipal cleanliness. Officials confirmed that over 70% of the received complaints were resolved within three days.
Citizens have appreciated the new system for being easy to use and responsive. Many praised CM Maryam Nawaz for introducing a citizen-first policy focused on human dignity and accountability.
Future Developments
Officials have revealed that the government plans to expand the Awaz-e-Khalq platform by:
- Launching WhatsApp Complaint Service
- Introducing AI-based Complaint Sorting
- Connecting the portal with District Commissioners’ Dashboards
- Adding Voice Recording Options for illiterate citizens
The system will also publish monthly public reports showing department-wise complaint resolutions, improving transparency.
Frequently Asked Questions (FAQs) about CM Maryam Nawaz Launches Public Complaint Cell 2025
Q1. What is CM Maryam Nawaz Complaint Cell 2025?
It’s a digital platform called Awaz-e-Khalq, where citizens can file complaints against any public department in Punjab for immediate action.
Q2. How can I submit my complaint online?
Visit the official portal or mobile app, enter your CNIC, verify via OTP, and fill the complaint form.
Q3. Is it free to use this service?
Yes, it’s completely free and accessible to everyone.
Q4. What kind of complaints can I register?
Health, education, municipal, police, transport, agriculture, and all government service-related complaints.
Q5. How will I know the status of my complaint?
You’ll receive a tracking ID and SMS updates until your issue is resolved.
Q6. Can I attach evidence with my complaint?
Yes, you can upload photos, PDFs, or documents as proof.
Q7. How long does it take to resolve a complaint?
Usually within 3–7 working days depending on the nature of the issue.
Q8. Is the data kept confidential?
Yes, all complaints and user details are kept secure under Punjab Government data policies.
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Conclusion – Public Complaint Cell 2025
The launch of CM Maryam Nawaz Public Complaint Cell 2025 — “Awaz-e-Khalq” reflects a new era of citizen empowerment and good governance in Punjab. By ensuring quick response, transparent tracking, and accountability at all levels, the Punjab government has set a strong precedent for public service reform in Pakistan.
Now every citizen has the right, platform, and confidence to raise their voice — and be heard.
Awaz-e-Khalq truly becomes the Voice of the People.
