If your call to the Maryam Ko Batayein (1000) Helpline is not connecting, you are not alone. Across Punjab, thousands of citizens are attempting to contact the helpline for Rs. 10,000 Ramzan Relief registration, Nigehban Card activation, and welfare verification support. Due to the heavy surge in demand, many callers are facing busy tones, call drops, or connection failures.

This professional 2026 guide explains the real reasons behind the issue, official clarifications, and step-by-step alternative methods to get support safely and quickly.

What Is the Maryam Ko Batayein Program?

The Maryam Ko Batayein platform is a public welfare communication initiative launched by the Government of Punjab. It is designed to strengthen coordination between citizens and government relief systems.

The program supports:

• Ramzan relief financial assistance
• Nigehban Card registration and activation
• Complaint registration and grievance tracking
• CNIC-based eligibility verification
• Welfare transparency monitoring

The system integrates with provincial socio-economic databases to ensure fair distribution of assistance.

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Why the 1000 Helpline Is Not Working (2026 Update)

If your call to 1000 is failing, here are the verified reasons:

1. High Call Volume During Peak Hours

Between 10:00 AM and 4:00 PM, thousands of simultaneous calls overload the system. This often results in:

• Busy tone
• Automatic disconnection
• Long hold times

Ramzan registration phases significantly increase traffic.

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2. Network Congestion

Shortcodes like “1000” sometimes require stable network routing. If:

• Your signal is weak
• You are in a rural area
• Your SIM network is congested

The call may fail to connect.

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3. Temporary System Maintenance

The Punjab Information Technology Board (PITB) periodically updates backend systems to manage the 2026 digital database. During upgrades, services may temporarily slow down or disconnect.

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4. Incorrect Dialing Format

Always dial:

1000

Do not add:

• +92
• 042
• Any extra digits

Shortcodes must be dialed exactly as provided.

Is the 1000 Helpline Permanently Closed?

No. The helpline remains operational. Most connectivity issues are temporary and related to heavy demand or technical congestion.

Once traffic decreases or maintenance completes, call connectivity improves automatically.

Step-by-Step: What To Do If 1000 Is Busy

Instead of repeatedly dialing and wasting time, follow these structured alternatives.

Step 1: Try Calling During Off-Peak Hours

To increase connection chances:

• Early Morning: 7:00 AM – 9:00 AM
• Late Night: After 9:00 PM
• During Asr or Isha prayer times

Call traffic drops significantly outside peak periods.

Step 2: Use the Maryam Ko Batayein Mobile App (Recommended)

Digital complaints are often processed faster than phone calls.

How to Use the App

1. Open Google Play Store or Apple App Store.
2. Search for “Maryam Ko Batayein”.
3. Download the official application.
4. Register using:
   • CNIC
   • Mobile number
5. Verify OTP.
6. Log in to dashboard.
7. Select:
   • Relief Request
   • Complaint Registration
   • Nigehban Support
8. Submit request and note your tracking ID.

Benefits of app method:

• Faster response
• Written complaint record
• Real-time status tracking
• No waiting on hold

Step 3: Use the Official Web Portal

If the app is not accessible, use the online portal.

Official Website:
mkb.punjab.gov.pk

How to Check Status Online

1. Open the website.
2. Enter your 13-digit CNIC.
3. Click “Check Status.”
4. View eligibility details.

If status shows “Not Found”:

• Submit online appeal.
• Upload required information.
• Wait for verification update.

Online verification is usually processed within 24–72 hours.

Step 4: Use Federal Backup Helpline (If Relevant)

If your issue relates to federal Ramzan subsidies or Utility Store support:

Call:
0800-02345 (Toll-Free)

This number handles general relief queries separate from Punjab’s 1000 system.

Step 5: Visit Your Nearest Government Office (Last Option)

If digital and phone methods fail:

You may visit:

• Union Council office
• Tehsil administration office
• BISP center (if related to 8171 payment)

Bring:

• Original CNIC
• Registered mobile number
• Any SMS confirmation received

Avoid unofficial agents outside offices.

Maryam Ko Batayein Program Benefits (2026 Summary)

Important Safety & Fraud Prevention Tips

The 1000 helpline and mkb portal are completely free.

Never:

• Pay any registration fee
• Share OTP
• Share bank PIN
• Provide CNIC copy to unknown callers
• Trust unofficial WhatsApp messages

Official SMS will only come from:

• 8070
• 8171

If someone claims guaranteed approval for a fee, it is a scam.

Common Problems & Solutions

Call Cuts Immediately

→ Check network signal
→ Retry after 15 minutes

No OTP Received

→ Ensure SIM is registered under your CNIC
→ Restart phone
→ Retry after few minutes

Application Not Updating

→ Wait 48 hours
→ Recheck portal
→ Escalate through app complaint system

Final Conclusion

The Maryam Ko Batayein 1000 helpline is currently facing heavy demand due to Ramzan relief and Nigehban Card registration. Connectivity problems are temporary and largely due to high call volume or system congestion.

Instead of repeatedly dialing, use the official digital alternatives:

1. Maryam Ko Batayein mobile app
2. mkb.punjab.gov.pk web portal
3. Federal toll-free helpline (if applicable)
4. Local government office visit (if necessary)