How to Launch Complain About FIA Immigration Services Through FIA EMI App
How to Launch Complain About FIA Immigration Services Through FIA EMI App is one of the most sensitive parts of the journey. To improve transparency, reduce waiting time, and address passenger concerns quickly, Federal Investigation Agency (FIA) has launched a digital solution known as the FIA EMI App.
This app allows travelers to submit complaints related to immigration services instantly, without visiting any FIA office or standing in long queues. In this article, we will explain how to launch a complaint about FIA Immigration Services through the FIA EMI App, step by step.
What Is FIA EMI App?
The FIA EMI (Electronic Monitoring & Immigration) App is an AI-based digital platform developed by FIA Pakistan. It is designed to:
- Speed up immigration clearance
- Monitor immigration staff performance
- Provide real-time feedback and complaint submission
- Increase transparency at airports and border crossings
Passengers can lodge complaints related to immigration staff behavior, delays, misconduct, or system issues directly through the app.
Why FIA Introduced the EMI Complaint System?
FIA introduced the EMI App complaint feature to:
- Reduce corruption and malpractice
- Improve passenger experience at airports
- Provide accountability of immigration officers
- Digitize complaint handling
- Ensure fast response and resolution
This system helps passengers raise their voices without fear or delay.
Who Can File a Complaint Through FIA EMI App?
Anyone can submit a complaint, including:
- Pakistani citizens
- Overseas Pakistanis
- Foreign nationals
- Transit passengers
- Umrah or Hajj travelers
As long as you have passed through an FIA immigration counter, you are eligible to file a complaint.
Types of Complaints You Can Launch on FIA EMI App
You can file complaints related to:
- Misbehavior by immigration staff
- Unnecessary delays
- Demand for illegal gratification
- Discrimination or harassment
- Technical issues at immigration counters
- Wrong offloading or questioning
- Passport stamping problems
How to Launch Complaint About FIA Immigration Services Through FIA EMI App (Step-by-Step Guide)
Step 1: Download FIA EMI App
The FIA EMI App is available on:
- Google Play Store (Android)
- Apple App Store (iOS)
Search for “FIA EMI App Pakistan” and install it.
Step 2: Open App and Select Complaint Option
After opening the app:
- Tap on “Immigration Complaint”
- Choose “Register New Complaint”
Step 3: Enter Personal Details
Fill in basic required information:
- Full Name
- CNIC / Passport Number
- Mobile Number
- Email Address (optional)
Make sure the information is accurate.
Step 4: Provide Travel Details
You will be asked to enter:
- Airport name
- Date of travel
- Flight number
- Immigration counter (if known)
These details help FIA identify the exact incident.
Step 5: Select Complaint Category
Choose the most relevant category, such as:
- Staff behavior
- Delay issue
- Corruption complaint
- Technical/system issue
Step 6: Write Complaint Description
Explain the issue clearly:
- What happened
- Time and location
- Officer name (if known)
- Any supporting details
Tip: Write in clear and simple English for better understanding.
Step 7: Upload Evidence (Optional)
You can attach:
- Photos
- Screenshots
- Documents
This step is optional but strongly recommended.
Step 8: Submit Complaint
After reviewing details:
- Click Submit
- Note down your Complaint Tracking ID
Your complaint is now officially registered.
How to Track FIA Immigration Complaint Status?
To track your complaint:
- Open FIA EMI App
- Select “Track Complaint”
- Enter your Tracking ID
- View current status (Under Review / Resolved)
How Much Time Does FIA Take to Resolve Complaints?
Usually, FIA resolves complaints within:
- 3 to 7 working days
- Complex cases may take longer
You may receive updates via SMS or app notifications.
Benefits of Using FIA EMI App for Immigration Complaints
- 24/7 availability
- No need to visit FIA offices
- Fast processing
- Transparency
- Secure digital record
- Anonymous handling if required
Important Tips While Filing FIA Immigration Complaint
- Always provide correct information
- Avoid abusive language
- Keep complaint short and factual
- Attach evidence if available
- Save tracking ID safely
Common Mistakes to Avoid
- Submitting fake complaints
- Providing incorrect passport details
- Filing complaint multiple times
- Using unclear or emotional language
False complaints can lead to legal consequences.
Is FIA EMI App Safe and Secure?
Yes. The FIA EMI App is officially managed by FIA Pakistan and uses secure servers. Your data is protected and only accessed by authorized officials.
Can Overseas Pakistanis Use FIA EMI App?
Yes. Overseas Pakistanis can submit complaints from anywhere in the world as long as the issue occurred at a Pakistani immigration counter.
Final Words
The FIA EMI App is a major step toward digital governance and passenger facilitation in Pakistan. By using this app, travelers can ensure accountability, transparency, and improved immigration services.
If you ever face unfair treatment or delays at immigration, do not stay silent—use the FIA EMI App and launch your complaint instantly.
Frequently Asked Questions (FAQs)
1. Is FIA EMI App free to use?
Yes, the app is completely free for all users.
2. Can I file a complaint after leaving the airport?
Yes, you can file a complaint anytime after your travel.
3. Do I need to create an account?
No full registration is required; basic details are enough.
4. Will my identity remain confidential?
Yes, FIA ensures confidentiality and data protection.
5. Can I submit multiple complaints?
Yes, but each complaint must be genuine and separate.
