Call Center Agent Jobs in NADRA Islamabad – February 2026
The National Database and Registration Authority (NADRA) has announced new job openings for the post of Call Center Agent in Islamabad. This recruitment is part of NADRA’s ongoing efforts to improve public service delivery and customer support systems across Pakistan. The jobs are offered on a contract basis and are ideal for young, educated, and experienced candidates who have a background in call centers or customer service roles.
According to the official advertisement, NADRA is looking for candidates who can handle customer queries professionally, communicate clearly, and work efficiently in a shift-based environment. These positions are especially suitable for individuals who have strong communication skills and experience in handling customer complaints, billing issues, or technical support matters.
This article explains all important details including eligibility criteria, required skills, job responsibilities, application process, and the last date to apply.
Overview of NADRA Call Center Agent Jobs 2026
NADRA is one of Pakistan’s most important public sector organizations. It manages national identity records and provides essential services to citizens. Call center agents play a key role in assisting the public, answering queries, and resolving issues related to NADRA services.
The newly announced Call Center Agent job is based in Islamabad and requires candidates who can work responsibly under pressure and maintain a professional attitude while dealing with the public.
Job Title and Location
Post Name: Call Center Agent
Number of Positions: 01
Job Location: Islamabad
Maximum Age Limit: 28 Years
Only candidates who meet the age and qualification requirements should apply.
Educational Qualification
Candidates applying for this position must have:
- Graduation from a reputable university
No specific subject has been mentioned, but degrees in business administration, computer sciences, social sciences, or related fields are usually preferred for call center roles.
Candidates with strong communication and computer skills will have an advantage during the shortlisting process.
Experience Requirements
NADRA has clearly mentioned that experience is mandatory for this job.
Required Experience:
- Minimum 3 years of professional experience
Preferred Experience:
- Previous experience in a call center or customer service role
- Experience handling:
- Billing inquiries
- Customer complaints
- Troubleshooting issues
- Technical support calls
Applicants with hands-on experience in customer support environments will be given preference.
Required Skills and Competencies
The Call Center Agent role requires a combination of communication, technical, and interpersonal skills. NADRA has highlighted the following key competencies:
Communication Skills
- Strong verbal and written communication
- Ability to speak clearly and confidently
- Professional tone while handling customers
Interpersonal Skills
- Ability to build rapport with clients and colleagues
- Polite, cooperative, and customer-focused attitude
Complaint Handling
- Ability to manage customer complaints through phone calls and emails
- Skill in resolving issues calmly and professionally
Problem-Solving Skills
- Ability to understand customer problems quickly
- Provide accurate and helpful solutions
Active Listening
- Carefully listen to customer concerns
- Identify their needs before responding
Empathy and Patience
- Remain calm during difficult conversations
- Show understanding and respect to customers
Technical and Computer Skills
- Proficiency in MS Office
- Experience with VICI Dial or similar call center software
- Good typing speed with accuracy
Multitasking Ability
- Handle multiple calls or queries at the same time
- Maintain professionalism under workload pressure
Job Nature and Working Hours
This is a shift-based job.
- Candidates must be willing to work rotational shifts
- The role may involve working around the clock, including nights or weekends
- Flexibility is required as per operational needs
This position is suitable for candidates who are comfortable with dynamic work schedules.
Why Work at NADRA?
Working at NADRA provides valuable experience in a professional government organization. Some key benefits include:
- Opportunity to work with a national-level institution
- Professional work environment
- Skill development in customer service and communication
- Experience that adds strong value to your CV
Although the post is contract-based, it offers exposure to structured systems and public service operations.
General Instructions for Applicants
Candidates must carefully read and follow these instructions before applying:
- Only shortlisted candidates will be called for test or interview
- No TA or DA will be provided for appearing in tests or interviews
- Government employees must apply through the proper channel
- NADRA reserves the right to:
- Cancel the recruitment process
- Increase or decrease vacancies
- Reject any application without assigning a reason
- Providing false or incorrect information may lead to disqualification at any stage
How to Apply for NADRA Call Center Agent Jobs 2026
NADRA only accepts online applications.
Application Steps
- Visit NADRA’s official careers portal
- Create an account or log in
- Select the Call Center Agent position
- Fill out the online application form carefully
- Upload required information
- Submit the application before the deadline
Incomplete or late applications will not be entertained.
Last Date to Apply
The last date to apply is 07 February 2026.
Candidates are advised to apply as early as possible to avoid technical issues at the last moment.
Important Reference
Advertisement Reference: PID(I) 6118/25
Always mention or keep this reference in mind for future communication.
Final Words – Call Center Agent Jobs in NADRA Islamabad February 2026
The Call Center Agent Jobs in NADRA Islamabad – February 2026 offer a good opportunity for experienced graduates who want to work in a reputable public sector organization. If you meet the age limit, education, and experience requirements, this job can be a strong career step, especially for those with call center or customer support backgrounds.
Make sure your communication skills, computer proficiency, and experience are clearly reflected in your application. Apply online before the deadline and keep checking your email or portal account for updates regarding shortlisting.
For more latest government jobs, NADRA vacancies, and public sector career updates, keep visiting our website regularly.
Call Center Agent Jobs in NADRA Islamabad 2026:
